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Grievances

Objective:

The objective of the policy is to ensure that :

  • All eIA holders are treated fairly at all times.
  • All queries, requests and complaints, raised by eIA holders are dealt with courtesy, accuracy and are resolved in time.
  • eIA holders are made aware of their rights to enable them opt for alternative remedies, in the event of their being not 
    satisfied with the Company’s response or resolution to the complaint.

Grievance Redressal Procedure:

For any grievance, systems are in place to receive and respond to eIA holder queries, requests and complaints at any of the below contact points

  • Helpdesk: eIA holders can call the customer service helpline 1800 200 5533 for enquiries or issues.
  • Approved Person: eIA holder can walk into any CDSL IR registered Approved Person for any clarification, request or complaint where they would be attended to by trained service professionals.
  • E-mails: eIA holder can send an e-mail for any clarifications to cirlhelpdesk [at] cdslindia [dot] com. The Customer Service Team responds to the query in a given Turn-Around-Time (TAT).
  • Letters: eIA holders can send complaint letter to the Grievance Redressal Officer, CDSL Insurance Repository Limited, 17th Floor, Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai- 400 001. The redressal team resolves the query in a given TAT and responds to the customer.