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FAQ's

Q : What documents are required to open an E- IA?
 
A : Customer needs to provide
  • Recent passport size photograph
  •  Cancelled Cheque ( In case of ECS/NEFT services for insurance premium payment transaction)

List of KYC documents:

    Identity Proof (Any One)
  • PAN card
  • UID
   Address Proof (Any One) 
  •  Regd. Lease and License Agreement/ Agreement for sale
  •  Aadhar Letter
  •  Ration Card
  •  Driving License
  •  Passport
  •  Voter ID Card
  •  Bank Passbook (not more than 6 months old)
  •  Electricity Bill (not more than 6 months old)
  •  Residence telephone Bill (not more than 6 months old)
  •  Self-declaration by High Court and Supreme Court judges, giving the new address in respect of their own accounts
  •  Identity card/document with address, issued by Central/State Government and its Departments
  •  Identity card/document with address, Statutory/Regulatory Authorities
  •  Identity card/document with address, Public Sector Undertakings
  •  Identity card/document with address, Scheduled Commercial Banks
  •  Identity card/document with address, Public Financial Institutions
  •  Identity card/document with address, Colleges affiliated to universities
  •  Identity card/document with address, Professional Bodies such as ICAI, ICWAI, Bar Council etc. to their Members
   Date of Birth Proof (Any One) 
  •  PAN Card
  •  Domicile Certificate
  •  Ration Card
  •  Driving License
  •  Passport
  •  Voter ID Card
  •  Municipal birth Certificate
  •  Notarized Birth Certificate
  •  Baptism Certificate
  •  Marriage Certificate issued by Church
  •  Identity card/document with address, issued by Central/State Government and its Departments
  •  Gram Panchayat certificate
  •  Identity card/document with address, Public Sector Undertakings
  •  Defense ID including Ex-serviceman card issued to Defense personnel/ certificate of DOB issued by commanding officer with his seal & signature on the same
  •  Identity card/document with address, Colleges affiliated to universities
  •  Central Govt. Health scheme certificate for their employees/ family members/ dependants
  •  Govt. service registers extract/certificates issued by Govt. to its employees
  •  Employer's PF statement
  •  ESIS Card ( Employees State Insurance Scheme )
  •  Employer's certificate from Govt., Semi Govt., MNC, Public Ltd, Reputed Private Ltd. Organizations only. The certificate must be on the letterhead, duly signed & stamped by the authorized signatory
  • Certified School/ College Extract including School/ College leaving certificate/ Degree certificates / mark sheet or hall ticket or admit card issued by Educational Board (10 & 12th std) reflecting DOB of eIA applicant
  •  Policy Document of other private insurers
  •  LIC Policy
  •  Islander cards for Residents of Andaman & Nicobar Island
  •  Pilgrim pass issued for Haj Pilgrimage
Q : Can e-IA be opened without PAN or Aadhaar card ?
 
A : As per IRDA guidelines Pan or Aadhaar is mandatory for opening an e-IA. Regret to say that you will not be able to open e-IA.

Q: How many days does it takes to open an eIA account after all the necessary formalities are completed?

A: eIA account will be opened within 07 working days and you will receive a welcome kit and Pin Mailer containing your user name and password for your account to login to the e-insurance account.

Q : When ever it is required, will I get hard copy of my e-insurance policy?
 
A : Yes, you can take  print out of your e-Insurance policy for your personal records whenever required.

Q : Which are the insurance policies that would be eligible to hold in electronic form?

A : All Life insurance, Health insurance , General insurance & Annuity policies that are issued by registered Insurance companies with IRDA who have signed up with the IR through whom you have opened an account eligible to be held in the electronic form. In the first phase only Life Insurance would be in electronic form.

Q : How will I come to know that my eIA has been opened & how will I receive my  User ID & Password?

A : Once eIA is created you will be receiving a confirmation regarding the same via SMS & e-mail & will contain your User ID. For security reasons you will be receiving password through pin mailer.

Q : How will I know that my e-Insurance account is created?
 
A : You will receive a mail and SMS on your registered mail id and mobile number immediately.
 

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