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FAQ's

QIs Internet Configuration required for Insurance Repository?

A : CIRL is a web based system where the Approved Person (AP) needs to have Internet connection. The AP will be provided with User ID and Password and they can create multiple Users. Futher policy holder can also login using Internet.
 

eIA Holder

Q:  What is e-IA?

A: eIA stands for e-Insurance Account i.e. “Electronic Insurance Account” which will safeguard the insurance policy documents of policyholders in electronic format. This eIA account will facilitate the policyholder to access his all insurance portfolio at a click of a button through internet.

Q : Is it possible to have multiple eIA?
 
A : No. One customer can have only one eIA.
 
Q : What are the benefits of e-IA?
 
A : Policy Servicing
  •  Single request contact details updation
  •  Premium alerts & payment for all insurers
  •  Increased number of service touch points
  •  Ease in registering bank account details for premium payment and payouts
 Ease
  •  One time Know Your Customer updation
  •  Storage of policy in electronic format
  •  All insurance policies under single eInsurance Account
  •  Consolidated insurance statement on an annual basis.
 Claims
  •  Single view of all policies to an authorized person in case of  death of the eIA account holder.
  •  One time claim intimation
Q : Can eIA hold other Financial instruments?
 
A :  eIA will hold only Insurance policies and no other financial instruments.
 
Q : What are KYC documents?
 
A : KYC means (Know Your Customer) these documents include :     
  • Proof of Identification (POI)           
  • Proof of Address (POA)
  • Proof of Date of Birth/Age
Q : What is the fee for opening an e-IA ?
 
A  : No fees have to be paid by the customer for opening e-IA.
 

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